Delete your PrestaOne account

Request deletion

1. Email us from the address used for your PrestaOne account. If you cannot use that mailbox, include the account email in your message.
2. We may ask you to verify account ownership. Never send an OTP code, password, payment card details or store customer data.
3. Active paid subscriptions or active store connections may need to be cancelled or disconnected before deletion completes. Your request is still opened when you contact us, and we will explain any required step.

If the button does not open your email app, write to [email protected] with the subject “PrestaOne account deletion request”.

Data deleted when the request completes

• Your authentication identity and account email.
• Active account and workspace records.
• Device identifiers, push tokens and store connection records.

Full store business records such as orders, products and customer records do not reside on PrestaOne infrastructure; they remain on your own PrestaShop server.

Data that may be retained

• Accounting, tax and payment records for the period required by applicable law.
• Security and audit records in pseudonymised form where needed to protect the service and legal rights.
• Keyed, non-reversible free-trial eligibility fingerprints for as long as needed to prevent repeated trials.
• Request correspondence ordinarily for up to two years, or longer where a legal claim requires it.

See the Privacy Policy for the complete data and retention description.