PrestaOne support
How can we help?
Find setup instructions, check a common problem or contact us about the PrestaOne app, your account or a connected store.
Email [email protected]Documentation
Step-by-step instructions with app and module screenshots: installation, store connection, team access, Live Chat, cart recovery, notifications and analytics.
Browse documentation →Connecting your first store? Start with module installation, then connect the app.
Frequently asked questions
How do I install PrestaOne and connect my store?
Install the PrestaOne module in your PrestaShop Back Office, then use its temporary pairing code to connect the mobile app. The instructions cover compatibility, module updates, QR scanning and manual entry.
How do I give a colleague access or replace a phone?
Use Connections & Access in the module to review devices and permissions. Adding a colleague, replacing a phone and releasing a connection are different actions; check the intended device and available seats first.
How do I enable Live Chat on my storefront?
Choose the people who can reply, enable the storefront widget and configure its working hours. Then test a message from the storefront and a reply from the app to confirm both directions work.
How do I set up abandoned cart reminders?
Configure the audience, delays, message text and any discounts in the module’s Abandoned Carts Recovery tab. The documentation explains eligibility, delivery checks and how to read recovery results.
Why am I not receiving phone notifications?
Check the notification settings for the selected store, the phone’s notification permission and Focus or battery restrictions. Live Chat also needs an eligible recipient. Receiving a message with the app open does not confirm background alerts work.
Why do my analytics differ from another report?
Compare the same date range, tax and shipping settings, and tracking coverage. Consent choices can affect visitor data even when orders still appear.
What if my sign-in code or store connection does not work?
Start with the exact message and the stage where it appears. For sign-in, check the email address and spam folder, and use the latest code. For connection failures, follow the checks for pairing, HTTPS, network access and service status.
Where do I manage billing and seats?
Open the PrestaOne account portal to manage your subscription and seat details. For device access and the difference between adding, replacing and releasing a connection, use the documentation.
Still need help?
Email [email protected] with the exact message, approximate time, public store URL and app/module versions. Do not send passwords, sign-in or pairing codes, tokens or customer data.
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