PrestaShop live chat, answered from your phone
The question reaches you while the shopper is still on the page, with the product they are looking at already attached.
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A question at the checkout has a short shelf life.
Will it fit, will it arrive before Friday, does it come in black. Answered in a minute, it becomes an order. Answered tomorrow by email, the shopper has already bought elsewhere. PrestaShop collects contact form messages under Customer Service, which is a mailbox, not a conversation.
One widget on the storefront, one app in your hand
The PrestaOne module puts the chat widget on your store. When a shopper writes, the app tells your phone straight away and the conversation opens with the product, the customer and the history already there. No second vendor, no second inbox, no separate plan.
Built for answering, not for managing a helpdesk.
The product the shopper is looking at is attached to the thread, so you answer about the right item without asking which one.
Quick replies for the questions you get every week, images in both directions, read receipts so you know it landed.
Storefront chats and PrestaShop order message threads sit in the same app as the orders they are about.
Three ways to answer a shopper.
Compared on what decides whether the answer arrives while it still matters.
| Contact form and email | Chat widget from a chat vendor | PrestaOne app | |
|---|---|---|---|
| Answers while the shopper is still there | No, hours later | Yes | Yes |
| Shows what they were looking at | Only if they say so | Page URL, usually | The product, attached to the thread |
| Where you reply from | Your inbox | A separate app or inbox | The same app as your orders |
| Tells you a message arrived | An email, if it is delivered | Depends on the vendor | Push notification in seconds |
| Extra account to manage | No | Yes, with its own plan and data | No |
Live chat, answered.
Does PrestaShop have live chat built in?
No. PrestaShop collects contact form messages under Customer Service in the Back Office, which is email, not chat. A live chat widget always comes from a module, and PrestaOne includes one.
Do I need a separate chat account or subscription?
No. The widget is part of the PrestaOne module and conversations live in the same app as your orders, so there is no second vendor, no second inbox and no second plan.
How do I know a shopper is waiting?
The PrestaOne app sends a push notification the moment a message arrives, with the customer and the product they were viewing.
What happens when nobody is available to answer?
The widget only appears when someone can actually receive the message. If no one is connected to that store, it stays hidden rather than collecting questions nobody will answer.
Answer the question that closes the sale.
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