Manage your entire PrestaShop.
Reply to customers, check stock, update products and prices, or manage an order. Live chat and full PrestaShop management, together in one mobile app.
Live chat & store management
PrestaShop live chat.
Reply from your phone.
Add a chat widget to your storefront. Reply in PrestaOne and manage orders, products and customers in the same app.
14 days free · No credit card required
Live chat on your store.
A chat widget on every page of your PrestaShop store.
Atelier NorrOnline · Here to help
×15 SEPTEMBER
Hi there! How can we help?
Write a message…
9:41
DashboardAtelier Norr · Demo
DayWeekMonthYear
Today
3 096,80 €+14.8% vs. last periodSep 9Sep 10Sep 11Sep 12Sep 13Sep 14Sep 15
Orders16+45.5%
Visitors299
Conversion5.4%
Stock watch
Ark WeekenderAN-001 · 4.5/week · 18 sold in 28d
28 left● ~6 weeks
Norr Computer ToteAN-005 · 3.5/week · 14 sold in 28d
45 left● ~12 weeks
DashboardAnalyticsOrdersProductsCustomers
Choose live chat that runs your store.
Get full PrestaShop mobile management with your live chat. Orders, products, stock, customers and sales tools, all in one app.
Go from conversation to resolution.
Check purchase history, change an order’s status and save the customer’s request as an internal note. Handle it all in the app you use to reply.
More sales tools. One subscription.
Recommend products, recover abandoned carts and track sales performance. Live chat comes with your store management tools, without a separate chat subscription.
Manage orders, products and customers alongside live chat.
Compare PrestaOne with
Built-in features with the standard PrestaShop integration.
| Features | PrestaOnePrestaShop mobile admin | TidioCustomer support | CrispCustomer support | LiveChatCustomer support |
|---|---|---|---|---|
| Storefront live chat | Included | Available | Available | Available |
| Reply from your phone | Included | Available | Available | Available |
| Saved replies | Included | Available | Available | Available |
| PrestaShop context | Full | Limited | Limited | Limited |
| Update order status | Included | Not included | Not included | Not included |
| Save internal order notes | Included | Not included | Not included | Not included |
| Edit products and prices | Included | Not included | Not included | Not included |
| Update product and variant stock | Included | Not included | Not included | Not included |
| Edit customer details | Included | Not included | Not included | Not included |
Comparison sources
Set up live chat in three steps.
Download the module
Get the PrestaOne Mobile Bridge ZIP.
Install it in PrestaShop
Upload the ZIP in Module Manager and click Install.
Connect your store
Download PrestaOne from Google Play or the App Store, then scan the QR code generated by the PrestaShop module.
Once connected, enable live chat in the module settings to show the widget on your storefront.
Before you connect your store
Do I need a separate live chat subscription?
No. Live chat is included in PrestaOne alongside order, product and customer management.
How do I know a customer is waiting?
Get notified on your phone when a customer starts a conversation. Open PrestaOne to read and reply, with the product attached to the conversation for context.
What happens outside my working hours?
Set your weekly hours and away message in Back Office. Customers can leave a message outside those hours, and you can reply when you’re available.
Where can I see a customer’s previous orders?
Open Customers in PrestaOne and select a customer to see their profile, previous orders, total spend and saved addresses.
When does my free trial start?
Your 14-day trial starts when you connect your first store. It includes live chat and store management. No credit card is required.
Try PrestaOne free for 14 days.
Try live chat, order management and customer records with your own PrestaShop store.
Try the full app freeNo credit card required.
Your trial starts when you connect your first store.
