Troubleshooting & reference
Where to find things
A quick map of everyday actions: orders, products, customers, messages, settings and account management.
Reviewed
On this page
Use this page as a map for everyday actions. The longer guides cover setup and behaviour that needs explanation; routine edits stay in the relevant app screen.
Before changing store data, check the selected store. Editing actions also depend on the permissions assigned to this phone in Module → Connections & Access.
Orders, products and customers
| What you want to do | Where to find it |
|---|---|
| Find an order, review its products, customer and totals | Orders → search/filter → open the order. |
| Change an order's status | Open the order → its status action; requires order editing access. |
| Find a product or review stock and price | Products → search/filter → open the product. |
| Edit a product, its images or a combination's stock | Product detail → the relevant field or combination; requires product editing access. |
| Add a product | Products → the add/create action. |
| Review products that may need restocking | Dashboard → Stock watch, then open a listed product. |
| Find a customer's details and order history | Customers → search → open the customer. |
| Edit customer information | Customer detail → the available editing action; requires customer editing access. |
Conversations and cart recovery
| What you want to do | Where to find it |
|---|---|
| Read PrestaShop customer-service threads | App → Messages. |
| Reply to a storefront widget conversation | App → Live chat → open the conversation. Use Open or Closed to find it. |
| Set who can answer Live Chat | Module → Connections & Access → device → Live Chat access. |
| Set the chat widget, hours or quick replies | Module → Live Chat. See Set up Live Chat. |
| Inspect an abandoned cart | App → Analytics → Abandoned carts → open the cart. |
| Configure automatic reminders, discounts or email text | Module → Abandoned Carts Recovery. See the recovery setup guide. |
Messages and Live chat are different inboxes. If you cannot find a conversation, first check which channel the customer used and which store is selected.
Analytics and app settings
| What you want to do | Where to find it |
|---|---|
| Review sales, traffic, customers or conversion | Analytics → open the relevant section and check its period. |
| Include/exclude tax and shipping in revenue | Settings → Revenue display. See Understand your analytics. |
| Configure storefront tracking and consent | Module → Privacy; diagnostic information is in Advanced. |
| Change store alerts on this phone | Settings → Notifications. See Set up phone notifications. |
| Switch between connected stores | Open the store selector in the app; the selected store is also shown in Settings. |
| Add or disconnect a store on this phone | Settings → Manage connections. |
| Change appearance | Settings → Light, Dark or System theme. |
| Require the phone's supported biometric app lock | Settings → App lock; choose Lock after when enabled. |
| Review optional app diagnostics choices | Settings → Usage and diagnostics. These are separate from the store's visitor-tracking mode. |
| Find version/build or contact support | Settings → About and Settings → Help & support. |
Store administration and your account
| What you want to do | Where to find it |
|---|---|
| Install or update the store component | PrestaShop → Modules → Module Manager. See Install and update. |
| Check connected accounts, devices and permissions | Module → Connections & Access. See Devices, seats and permissions. |
| Check whether chat and recovery are available | Module → Overview and the relevant service tab. |
| Inspect server requirements or consent diagnostics | Module → Advanced. |
| Manage seats assigned to your account | PrestaOne account portal → Seats or Seats provided to you. Sign in with the relevant PrestaOne account. |
| Manage a subscription, invoice or payment method | Account portal → Billing → the displayed subscription or Invoices and payment methods action. |
| Delete your PrestaOne account | App → Settings → Delete account, or follow account deletion. Read the consequences before confirming. |
Disconnecting a store connection, cancelling a subscription, deleting a PrestaOne account and uninstalling the module are different operations. For access changes, start with the connection management guide and choose the action that matches your intention.